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Dispute Resolution
Dispute & Mediation Policy
Protocols for resolving equipment breakdown claims, damage disputes, and commercial disagreements.
1. Direct Negotiation Phase
When a dispute is lodged (e.g. over equipment downtime or repair estimates), the parties enter a 72-hour direct mediation window to submit photographic proof and service logs.
2. Independent Certified Inspector Appointment
If the dispute is not resolved directly, BDMECH assigns an independent third-party certified heavy equipment inspector to perform on-site technical diagnostics and deliver a binding condition assessment.
3. Platform Escrow Settlement
Following inspector findings, escrowed security deposits or milestone disbursements are adjusted and released in strict conformity with the mediation award.